Banking Job in Stanbic IBTC Bank Nigeria for Messaging Officer

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Job Title: MESSAGING OFFICER
Job ID7487
Location Nigeria
Division Information Technology
Position Category Information Technology
Employment Type Full Time – Permanent
Shift No
Regulatory Approval Yes

Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for over 145 years, and now spans 17 countries across the African continent. Its international expansion has taken it to 16 countries outside Africa including Brazil, Russia and China. Its headquarters are in Johannesburg and it is listed on the Johannesburg Stock Exchange.

Standard Bank’s Corporate and Investment Banking division is a leading global emerging markets corporate and investment bank and offers its clients banking, trading, investment, risk management and advisory services in developing economies throughout the world. It has specific sector expertise in industries relevant to its global footprint, with strong sector value propositions in: mining & metals; oil, gas & renewables; telecommunications & media; power & infrastructure and Financial Institutions.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced Messaging Officer to join our dedicated IT team at our Corporate offices.

Key facts and figures
•Standard Bank Group assets of approximately US$172 billion (as at June 2009)
•Market Capitalisation of approximately US$18 billion (June 2009)
•Present in 33 countries around the world
•Employs more than 50,000 people world-wide (including Liberty)
Position Description
Job Purpose:
Messaging Officer is responsible for the day-to-day administration, operation, and support of Stanbic enterprise messaging infrastructure including Active Directory/DNS, Blackberry, OWA, Mail Marshal and Microsoft Exchange servers. This role entails 24×7 off-hours on-call responsibilities.

KEY ACCOUNTABILITIES:

• Manage system providers to ensure agreed delivery deadlines and MTTRs.
• Manage all Blackberry requests and needs and integrate additional Blackberry 5.0 features
• Provide timely reports and feedback on all system problems, etc (formal and documented reports)
• Implement and maintain best standards and practices for Active Directory, Exchange and Blackberry
• Ensure proper backup for all messaging servers
• Service Availability within agreed SLA objectives – Availability
• Incidents within SLA Objectives – MTTR
• Responsible for disaster recovery planning, testing, implementation, and documentation
• Day-to-day administration of Stanbic Enterprise messaging infrastructure.
• Providing some level of technical operational skills in the maintenance and support of Stanbic enterprise messaging infrastructure.
• Ensure that mails and messaging customers consistently receive a high quality service by proactively monitoring and using all available resources (i.e. systems and processes)
• Another key function of someone in this job role would be to manage the servers. “That means managing quotas of the individual user’s mail box.
• Ensure current inventory of all Blackberry devices

Required Skills and Qualifications

KNOWLEDGE
• Staff Minimum of a 2.2 B.Sc degree in computer science or equivalent.
• Through knowledge of Microsoft Exchange, Blackberry and OWA
• Knowledge of Active Directory/DNS
• Knowledge of Mail Marshal operation
• Knowledge of Outlook Web Access(OWA)

EXPERIENCE
• Minimum of 1 year banking experience with a minimum of 1 or 2 year(s) within messaging infrastructure platform.
Required Competencies
• Ability to communicate clearly verbally and in writing when interpreting and explaining information relating to product benefits and service provision to customers.
• Good presentation and negotiation skills.
• Ability to convey factual information clearly.
• Ability to question, probe and clarify information in a diplomatic manner.
• Ability to reinforce standards and objectives.
• Ability to adapt readily to changes in systems and procedures, and encourage others to do the same.
• Results-orientated, strongly motivated to achieve, adheres to deadlines and ability to work effectively in a team environment.

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