CARGO SALES & CUSTOMER SERVICE EXECUTIVE Jobs at KENYA AIRWAYS

Aptitude Test Questions Ebooks Join Us 463 Employers Post Jobs Search CVs

Job Categories

Get our Job widget for your website.

CLICK HERE

CARGO SALES & CUSTOMER SERVICE EXECUTIVE Jobs at KENYA AIRWAYS

To promote KQ Cargo, sell KQ cargo capacities and maximize revenue while meeting the set targets and ensuring customer satisfaction, loyalty and retention through providing high standard customer service and representation of KQ Cargo at the regional head office level.

Job Title: CARGO SALES & CUSTOMER SERVICE EXECUTIVE

PERFORMANCE INDICATORS
- SLA results
- Accuracy & timeliness
- Flight optimization
- Comparative analysis Expanded customer base & increased revenue
- Internal & external customer satisfaction level
- Timeliness and accuracy of information
- Performance vs. budget Customer survey results.
- Regional cargo commercial results Customer retention, customer exits and customer complaints.

KEY ACCOUNTABILITIES/RESPONSIBILITIES
- Provide customer service to build customer loyalty & retention
- Build and maintain close cooperation with KQ Station and KQ Ground Handling & Ramp Handling Agents and provide KQ Cargo network with necessary operational support such as proof of delivery (POD), tracing, discrepancy handling, SLA monitoring
- Control commercial cargo and courier activities in the region by controlling regional outstations; provide full support to the outstations in the region in cargo and courier related matters
- Analyze traffic flows and customers trends in the region for optimal sales strategy
- Assess sales performance to ensure optimal planning of future sales Gather market intelligence & competitor activities information to evaluate performance, provide a tool for immediate capacity optimization and information for further pricing & product development
- Generate management reports & analysis for regional cargo performance evaluation.
- Provide background sales information, market information, customers' requirements and relevant data for revenue and expenditure budgets preparation for the region
- Create awareness of all KQ services and products to expand airline's influence in the market & generate future sales
- Sell cargo capacities and courier product to ensure budget revenue targets are met through budget adherence and monitoring
- Act as a principal contact point in customer related issues
KNOWLEDGE, SKILLS, EXPERIENCE
- University graduate
- 2 year sales and customer service experience
- Airfreight or cargo airline related experience will be added advantage
- Fluency in Microsoft office package; Outlook, Word, Excel
- Driving
- COMPETENCIES
- - result and service orientation reliability & responsibility
  - ability to work structurally and independently
  - public relations skills
  - Strategic thinking.
  - Communication skills & influencing.
  - Self confidence & proactivity .
METHOD OF APPLICATION
Interested candidates are required to submit applications and curriculum vitae latest by 7^th October 2011 to:
The Country Manager
UBA House, 1st floor
Idowu Taylor Street, Victoria Island
P.O. Box 50147, lkoyi, Lagos

Disclaimer: Note that We make every effort to verify the authenticity of Our job posts, We're in no way affiliated to any of the companies whose vacancies We publish. However, We assure you that most of them (if not all) are authentic. Our advice for you is never to pay any amount of money to any recruiter.
Click SHARE below to Share this with your Friends

Click here to Get Your Aptitude test Past Questions ans Answers.