DHL Middle East & Africa: Quality Assurance & Safety Manager

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Quality Assurance & Safety Manager
Ref.: MEA – 10699
The QA & Safety Manager is responsible for:
Applying his/her expertise and knowledge to set up, implement and oversee Quality Assurance & Safety programs and systems so as to enhance Safety in Ground Operations within the APEM Aviation Region.

Maximise Safety effectiveness in the APEM air network by managing the distribution of Safety information and ensuring the regulatory compliance of Ground Operations by means of surveillance and reporting via Audits and Investigations.

Managing the APEM Ground Operations annual audit program.

Main duties include :

•Delivery of quarterly Regional QA & Safety reporting to QA & Safety Management review committee that clearly identifies any significant trends.

•Analyse QA & Safety data to enable risk assessments of high risk areas and provide mitigation solutions with follow up to ensure the risk is reduced or eliminated.

•To identify through AQD/RIR data and analysis, safety improvements and to plan, implement, monitor and deliver improvements through effective project management.

•To lead safety communication throughout the region that celebrates success and provides support and necessary resource to operational challenges.

•To Manager the AQD system to ensure that all Ground Operations data is current and accurate.

•To drive improvement of Quality & Safety by leading effective administration and to educate to proactively minimise Safety incidents across the network.

•Provide direct input and expertise to assist the Airline, third party wet lease operators and Ground Handling Agents to achieve DHL Global Airside standards.

•To ensure that identified risks, aversion strategies and fallback plans are communicated to and regularly revnewed by the APEM Aviation Senior Management Team.

•To conduct investigations and provide assistance when required to identify root cause and establish corrective and/or preventative actions.

•To provide leadership and guidance to all departmental staff ensuring effective achievement of personal, departmental and functional objectives and goals.

•In particular have a close working relationship with the Airline & Operations Directors & their teams to provide operational support. Assist the Aviation Ops Support Director in adhoc assignments & reporting as & when required.

•Manage the Ground Operations Safety Audit program in APEM to ensure a high level of surveillance, and standards are measured and maintained.

•To provide support and guidance to Aviation Area Managers and AVI Operations Managers and facilitation of local internal audit programs.

•Provide administration of Aviation manuals including GAPS and the RIR system.

•Champion the ISAGO and IOSA (Ground Handling and Cargo sections) audits.

Excellent communication skills needed to be able to liaise with high level operational people both within AVI & with Global AVI & our Express Customer.

Effective negotiation skills needed to ensure tasks are completed in APEM Aviation’s best interest, when tasks are not necessarily under APEM Aviation’s direct control.

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